Delete your data
Translations of this page are provided for convenience only. If a translation conflicts with the English version, the English version prevails.
You are in control of your data and can delete it at any time. There are two ways to do it.
Option 1 — Delete it yourself in the app (instant)
- Sign in at grafy.ai.
- Open Settings (the gear icon) and go to the “Safety & privacy” panel.
- Click “Delete all my data” and confirm.
This permanently removes your sessions, generated images, video, audio and text, uploaded files, library items, saved prompts, annotations, comments, and API keys. Your account itself stays open, and your remaining credit balance stays with it.
Option 2 — Ask us to delete it
Email s-admin@grafy.ai from the email address associated with your account, with the subject “Delete my data”. We will verify your request and delete your data within 30 days.
If you signed in with Facebook
You can also remove Grafy's access from your Facebook account: go to Facebook Settings → Settings & privacy → Settings → Apps and Websites, remove Grafy, and then use either option above to delete the data we already hold.
What we keep
After deletion we may retain minimal billing or transaction records where the law requires it (for example, for tax and accounting). These do not include your generated content.
If your whole account is deleted, we also keep a one-way cryptographic fingerprint of the identities it signed in with (email address, social sign-in ids) and the credit balance it had left. A fingerprint cannot be turned back into your email address; it only lets us recognise the same identity if it signs up again, so we can return the balance you left and avoid issuing the one-off free starter credits a second time. This is kept to prevent abuse of the free tier.
Contact
Questions about deletion or privacy: s-admin@grafy.ai. See also our Privacy Policy.